|
Frequently Asked Questions
Quantity Disccount -
Can I combine sheets of different sizes and material for the quantity discounts?
No, you'll receive quantity discounts when you purchase 25, 50, 100 or 250 of the same hang tag sheet, not a combimation of sizes and materials. In some cases, you will see the quanity discount applied to your cart if you are selecting a combination of different colors for the same hang tag sheet (such as brown kraft micro-nikked and white micro-nikked hang tag sheets).
Order Changes -
I need to add to, cancel, or change my order.
We print, pull and ship your order quickly. Please do not email us to add to, change or cancel an order. Making a quick phone call is always the best method to ensure we catch the order in time to make the necessary change. Toll-free: 877-668-0130 x300
Pre-drilled holes -
Can we get the hang tag sheets with the holes pre-punched?
The economy white perforated hang tag sheets do have 1/4" predrilled holes. All other hang tag sheets are manufactured without pre-punched holes. Many people wish to have holes of different shapes or sizes, in different locations on the tag, therefore, we have found it best to leave the hole punching to the customer. We offer a selection of hole punches here.
String -
Is the hang tag string pre-knotted, or simply pre-cut?
The string is pre-cut into 12 inch pieces, it is not folded and knotted. This comes in a plastic bag 100pc to the bag.
Corners -
"Are the hang tag corners rounded or square?"
On each product page, it is specifically stated if the hang tag size has square or rounded corners. There are many special shapes in hangtags as well.
Returns -
"I just realized I ordered the incorrect hang tags and they have already shipped. Can I return them?"
If your request meets the criteria here. Click the "Get an RMA #" link to fill out the form. You may also call us to discuss your concerns or return.
Verified/Unverified Orders -
"I placed my order on mm/dd and the status is showing unverified." "When I ordered, the description said 'usually ships same day'. Is there a problem with my order?" "Why hasn't my order shipped yet?"
When paying with PayPal using a draft from your bank account instead of your PayPal balance or a credit card, PayPal will hold the order as unverified until it can secure the funds from your bank account. This can take several days. On these orders, we do not ship until PayPal notifies us that the payment has cleared your bank. To avoid this in the future, use a credit card or a form of instant pay through PayPal such as funds in your PayPal account.
Template help -
"Will you please email me the template for ** x ** ?" "Do you have a custom template?" "Can you help me layout my hang tag in this template I downloaded?" "How does Microsoft Word work?" "Can you tell me how to use _________ software?"
You may download the templates directly from the website. We have templates in Word (*.doc) and Adobe (*.pdf). They are linked from the product pages. When you download each template, you will be prompted to SAVE or OPEN. SAVE the file to your computer and then open the file in Microsoft Word or appropriate Adobe program. There is an informational image that can be selected and deleted, after reading, to see the template. You should see gray gridlines (for circles / ovals you will not see circles / ovals, only the grid where the circles / ovals are on the sheet).
If you do not see gray gridlines in Word:
(WORD 2003): choose the TABLE tab and then click on SHOW GRIDLINES
(WORD 2007): go to the LAYOUT tab, and click on VIEW GRIDLINES. (do NOT click the VIEW tab and then the gridlines checkbox, that will make your page look like graph paper - not the feature you want).
Because we are not developers or retailers of software, we do not provide training or technical support for software. Our 'templates page' has quite a bit of detailed information that may be helpful.
Click on the following links for further assistance:
Avery Design Pro
Microsoft Word
Sure Thing Office Labeler
Sample Sheets -
"How do I get samples?" "Do you send out samples?" "I just need one or two sample sheets to test in my printer." "I need samples of this and that so I can see the difference in color / match the color."
Sample orders can be placed online just like placing any other type of order. If you are ordering 5 sheets of hang tags or less you will be offered a first class shipping option for $3.35 when you checkout. If you are overseas you can place a sample order online just like placing any other type of order.
Global Shipping -
"Do you ship to _________________ ?"
Yes, the website is set up to accept orders globally. We ship using USPS Global mail only. Global orders are usually sent the day after the order is placed. The post office states 10 working days for global deliveries, however, it does normally take a bit longer than this (even to Canada). If you have had difficulty in the past or do not see your location in the available countries during checkout, please contact us with your exact address so we can determine if shipping to you is an option.
Hangtags -
"Do the hang tags come in any colors or are they all white?" "Do these come in an uncut sheet?"
Currently, all hang tag label sheet stock is a bright white cardstock, except for a few brown kraft hang tag sheet options in the " hangtags for two-sided printing" section.
Security -
"Is this a secure transaction?" "I don't see any certificates on this store..."
Yes. Every transation is secure. We offer PayPal, Visa, MasterCard, AmEx, and Discover. Our processing is certified through www.digicert.com . When using PayPal all information will be encrypted before transfer. These certificates are listed on the checkout page of your cart right next to where one would input a credit card number.
Template trouble -
"I messed up my hang tags with this template."
We appreciate the difficulties our customers may face. It was with that in mind that we created and include in every order an information sheet.
Also note, same size hang tags in different materials (from different manufacturers) may require a different template. Please compare the sku of the product to the template you are downloading to ensure you are using the correct template.
Keep in mind, templates are guidelines only and are offered to our customers as a courtesy. All templates are based on accurate measurements. Minor adjustments may need to be made for your artwork, lettering or graphics to print accurately. Printers are also resistant to printing to the edge. You may see "Margins are outside the printable area" in a print dialog during your testing and setup. Always print on white paper first.
Trial and error is part of the learning process when it comes to setting up and printing your own hang tags. Take the necessary time to read the informational insert with your order, the tips and tricks we share with you will save you time & money. Please understand we cannot replace hang tag sheets due to customer testing.
| 
