Our objective is: To provide quality products at the best pricing available at the quantities you need, shipped quickly. To achieve this object, we must keep the need for returns at a minimum. Therefore, we suggest you take advantage of the idea that our business is built on...buying what you need instead of a case or package. We have no minimum order on in stock items. Buy a few hang tag sheets first to make sure it is the right tag for your project. This way you can examine first hand the quality of any product we offer. If then you do decide it is the right product for your project or mailing, simply order more.
Before making any purchase, please read Creative Label Concepts’ Return Policy
We have the understanding that you have tested/sampled the product(s) and have determined the product(s) will meet your needs and are well suited for your project prior to placing an order of size. However, we do understand there may be times that you simply order an item by mistake, your project or plans change or your inkjet or laser printer doesn’t handle label materials as well as you’d hoped… therefore we want to be able to assist you when you inquire about making a return. Please read and follow the below guidelines:
Blank Tag Sheets: You may return, within 15 calendar days of purchase, blank hang tag sheets that are in NEW condition. There is a non-negotiable restocking charge of 15% of the product total (min. restocking fee is $8.00). A credit will be issued within 5 working days of receiving the return back at our shipping facility in Bloomington, IL. Original order shipping as well as return shipping is not refundable.
Hang Tag String: hang tag string is not returnable. Please request a string color swatch if you are needing to match a color or to see the different weights of string before ordering a larger quanity.
Hand Punches: You may return, within 15 calendar days of purchase, hand punches that are in NEW condition. There is a non-negotiable restocking charge of 15% of the product total (min. restocking fee is $8.00). A credit will be issued within 5 working days of receiving the return back at our shipping facility in Bloomington, IL. Original order shipping as well as return shipping is not refundable.
Products returned to Creative Label Concepts require an RMA number (return merchandise authorization). To initiate a return, please fill out the RMA form online. ALL RETURNS must be secured in a BOX and shipped via UPS or FEDEX for proper handling and tracking. Please write the RMA number on the shipping box. (We do not accept returns delivered to us via the post office.)
